Biolyn Satisfaction Guarantee

At Biolyn, we are committed to your satisfaction. We want you to be completely happy with your purchase. If for any reason you are not satisfied with your order, we offer a 14-day satisfaction guarantee, along with a hassle-free, no questions asked, return and exchange policy.

1) Hassle-Free Exchange:

You may return and exchange any item for any reason, whether it's a change of mind, dissatisfaction with the product, or any other valid reason, as long as the products are purchased from Biolyn official online and retail stores.

2) Eligibility for Return and Exchange:

• You may request a return and exchange for any eligible item within 14 days of the purchase date.
• The item must be unused, in its original packaging, and in the same condition as when you received it.

3) Return and Exchange Process:

Return Methods:

• Online: Contact us  / whatsapp us at 012-223 9125 to initiate a return and exchange.

Return Shipping:
You are responsible for return shipping costs unless the return is due to our error (e.g., defective or damaged products).

4) Refunds for Specific Cases

We offer refunds in the following situations:

• Product Defect: If the product is defective or damaged.
• Allergic Reaction: If you experience an allergic reaction to the product, please contact us at [email protected] or +6012 223 9125.

5) Non-Refundable Items

• Promotional Items: Items purchased during discount campaigns or EOSS are non-refundable. However, they are eligible for exchange.

6) Biolyn Malaysia Right:

Biolyn Malaysia reserves the right of final decision if the returned product is in unsatisfactory condition or if the terms mentioned above are not met.